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製品の状況はどうですか？

最も適切に説明している選択肢を選んでください。

Please be respectful. We have a zero-tolerance policy for rude or aggressive behaviour toward our support team. Tickets that violate this will be closed without further response.

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Let's find your order.

This helps us verify your purchase and act fast.

Issue

Full name *

Please enter your name

Email address * Use the email you ordered with

Please enter a valid email address

Product * Select the product you need help with

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Please enter your product

Where did you buy it? *

Please select where you purchased

Please specify where you bought it

Please select a retailer

Order number * Found in your confirmation email

Please enter your order number

Purchase date (approx. is fine)

Country / Region *

Please enter your country

Issue

Tell us what's happening.

Describe the issue in as much detail as you can.

Already tried the usual fixes? Full troubleshooting guide ↗

Describe the issue * When did it start? Does it happen every time? What have you tried?

Please describe the issue

Serial number (optional) On the underside of the mouse

Firmware version (optional) Terra software → Settings

Video or photo link *

Please include a link to a photo or video

Tell us about the quality problem.

Describe what you're seeing and where on the product.

品質に関する問題は12ヶ月保証の対象となります。注：マウススケート、グリップテープ、およびアクセサリーは、開封後の返品・交換はできません。

Describe the quality issue * Where on the product? Did you notice it on arrival or after some use?

Please describe the issue

Video or photo link *

Please include a link to a photo or video

Tell us what's missing or wrong.

Describe the issue and share your unboxing video if you have one.

An unboxing video helps us fast-track your case. If you have one, include it below.

誤った商品が届いた場合は、配達日から7日以内にご報告ください。

Describe what's missing or wrong *

Please describe the issue

How did the package look when it arrived? *

Please select the package condition

Unboxing video or photo link * Must show the package being opened from start to finish.

Please include a link to your unboxing video or photos

Tell us what's not connecting.

Describe the issue and we'll diagnose from there.

Already tried the pairing guide? Full compatibility guide ↗

What are you trying to connect or use? *

Please enter what you're trying to connect

Describe what happens * Which fixes have you already tried?

Please describe the issue

Firmware version (optional) Terra software → Settings

PC specs & OS (optional)

Video or screenshot link *

Please include a link to a video or screenshot

Tell us what's going on.

Describe your issue and we'll do our best to help.

Describe the issue *

Please describe the issue

Photo or video link (optional)

Does everything look right?

We aim to respond within 3 business days. A summary of your submission has been sent to your inbox for reference.

Need to add something? Reply to that email — don't submit a new ticket, as duplicates get pushed to the back of the queue.

What outcome are you hoping for? *

Please select your preferred outcome

Delivery address (optional) Only needed if a replacement is arranged — we'll confirm before shipping anything.

Anything else we should know? (optional)

I confirm the information above is accurate and I agree to Teevolution's Refund Policy and Shipping Policy.

A confirmation will be sent to your email.

承知いたしました。ありがとうございます！

Your reference

TVS-000000-000000

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