TERRA PRO 全新配色翡翠绿和炼狱红现已发售

全球发货

购物车

您的购物车是空的

开始购物

添加订单备注

我们随时乐意效劳

支持

提交问题

提交工单

有什么可以帮您的？

产品问题

有缺陷、错误或缺失的商品

提交工单 →

发货问题

包裹丢失、延误或地址错误

提交工单 →

订单更改

取消、修改或更新您的订单

提交工单 →

同步您的设备

TEEVOLINK

基于网络的软件

自助资源

快速查找答案

下载

驱动程序、固件、软件和手册

查看下载 →

常问问题

常见问题快速解答

浏览常见问题 →

Discord 社群

与社区和我们的团队聊天

加入 Discord →

追踪我的订单

查看您的配送状态和预计送达时间

追踪订单 →

还需要帮助吗？

我们的支持团队服务时间为周一至周五，上午 9 点至下午 6 点（新加坡时间）。
我们将在 3 个工作日内回复您。

加入 Discord 常问问题

Teevolution Support

有什么可以帮您的？

选择一个类别，我们会将您转到正确的表格。

Teevolution Support

Issue

Order

Details

Review

您的产品怎么了？

选择最能描述它的选项。

Please be respectful. We have a zero-tolerance policy for rude or aggressive behaviour toward our support team. Tickets that violate this will be closed without further response.

请选择问题类型以继续

Takes about 4 minutes to complete

Let's find your order.

This helps us verify your purchase and act fast.

Issue

Full name *

请输入您的姓名

Email address * Use the email you ordered with

请输入有效的电子邮件地址

Product * Select the product you need help with

Loading products…

请输入您的产品

Where did you buy it? *

请选择您的购买地点

普拉蒂诺吉尔 - 阿根廷

Ausmodshop - 澳大利亚

DoctorMouse - 巴西

DeskHero - 加拿大

MaxGaming - 欧盟

Maxesport - 法国

GoodGamingShop - 印度尼西亚

Rabbit0 - 日本

YP GG - 韩国

Hitech - 蒙古

Finalgear - 俄罗斯

重新发货 - 俄罗斯

TechYard - 新加坡

鼠标创新 - 泰国

幽灵电竞 - 土耳其

丰格赛恩 - 越南

Please select a retailer

Order number * Found in your confirmation email

请输入您的订单号

Purchase date (approx. is fine)

Country / Region *

请输入你的国家

Issue

Tell us what's happening.

Describe the issue in as much detail as you can.

Already tried the usual fixes? Full troubleshooting guide ↗

Describe the issue * When did it start? Does it happen every time? What have you tried?

请描述问题

Serial number (optional) On the underside of the mouse

Firmware version (optional) Terra software → Settings

Video or photo link *

请附上照片或视频链接

Tell us about the quality problem.

Describe what you're seeing and where on the product.

质量问题在我们的12个月保修范围内。请注意：鼠标垫脚、防滑贴和配件一经开封，概不退换。

Describe the quality issue * Where on the product? Did you notice it on arrival or after some use?

请描述问题

Video or photo link *

请附上照片或视频链接

Tell us what's missing or wrong.

Describe the issue and share your unboxing video if you have one.

An unboxing video helps us fast-track your case. If you have one, include it below.

错误商品索赔必须在发货后7天内报告。

Describe what's missing or wrong *

请描述问题

How did the package look when it arrived? *

完整未开封已损坏但仍密封损坏或有开封迹象

请选择包裹状况

Unboxing video or photo link * Must show the package being opened from start to finish.

请附上您的开箱视频或照片链接

Tell us what's not connecting.

Describe the issue and we'll diagnose from there.

Already tried the pairing guide? Full compatibility guide ↗

What are you trying to connect or use? *

请输入您尝试连接的内容

Describe what happens * Which fixes have you already tried?

请描述问题

Firmware version (optional) Terra software → Settings

PC specs & OS (optional)

Video or screenshot link *

请附上视频或截图链接

Tell us what's going on.

Describe your issue and we'll do our best to help.

Describe the issue *

请描述问题

Photo or video link (optional)

Does everything look right?

提交前请花点时间检查您的详细信息。

What outcome are you hoping for? *

如果在保修期内可更换如符合条件，可退款或退货我只是需要帮助——还不确定。

请选择您偏好的结果

Delivery address (optional) Only needed if a replacement is arranged — we'll confirm before shipping anything.

Anything else we should know? (optional)

I confirm the information above is accurate and I agree to Teevolution's Refund Policy and Shipping Policy.

A confirmation will be sent to your email.

我们知道了——谢谢！

Your reference

电视-000000-000000

我们的目标是在3个工作日内回复。您的提交摘要已发送到您的收件箱以供参考。

需要添加内容？请回复该邮件——不要提交新的工单，因为重复的工单会被推到队列的末尾。

Full FAQ ↗

Teevolution Support

Issue

Order

Shipping

Review

What's your shipping issue?

Select the option that best fits your situation.

A quick note. Shipping delays can happen during transit, and your local courier usually has the most accurate updates. We recommend reaching out to them first. Still need help? Continue below.

Please be respectful. We have a zero-tolerance policy for rude or aggressive behaviour toward our support team. Tickets that violate this will be closed without further response.

Please select an issue type to continue

Takes about 3 minutes to complete

Let's get you some help.

Fill in your details below — our team responds within 3个工作日.

Issue

Full name *

Please enter your name

Email address * Use the email you ordered with

Please enter a valid email address

Order number * Found in your confirmation email

Please enter your order number

Purchase date (approx. is fine)

Country / Region *

Please enter your country

Tell us about the issue.

Provide as much detail as possible to help us resolve this faster.

Issue

Shipment reference

Please describe the issue type *

Please describe the issue type

Tracking number (if available)

Courier contact

Have you already contacted the local courier? *

Yes No

Please select an option

What did they say? * Their exact response or status update — even "we don't know" is helpful.

Please tell us what the courier said

Issue description

Describe the issue * Tell us what's happened from your side — what the tracking shows, when it stopped, anything unusual.

Please describe the shipping issue

Supporting document

Media link (recommended)

Help us resolve this faster

What outcome are you hoping for? *

A replacement if covered under warranty A refund or return if eligible I just need help — not sure yet

Please select an option

Delivery address (optional) Only needed if a replacement is arranged — we'll confirm before shipping anything.

Review your submission.

提交前请花点时间核对您的详细信息。

Anything else you'd like us to know? (optional)

I confirm the information above is accurate and I agree to Teevolution's Refund Policy and Shipping Policy.

A confirmation will be sent to your email.

我们收到了——谢谢！

Your reference

电视节目播放时间-000000-#0000

我们争取在 3 个工作日内回复。您所提交内容的摘要已发送到您的收件箱，以供参考。

需要补充内容？请回复该电子邮件，不要提交新工单，因为重复的工单会被推到队列的末尾。

Full FAQ ↗

Teevolution Support

Request type

Your order

Change details

Review

What would you like to change?

Select a request type to get started.

Before you continue — Changes are only possible before your order has shipped. Cancellations must be requested within 12 hours of purchase.

Please be respectful. We have a zero-tolerance policy for rude or aggressive behaviour toward our support team. Tickets that violate this will be closed without further response.

Please select a request type to continue

Takes about 3 minutes to complete

Your order details

Fill in your contact information and order number below.

Request

Full name *

Please enter your name

Email address *

Please enter a valid email address

Order number * Found in your confirmation email

Please enter your order number

Purchase date (approx. is fine)

Country / Region *

Please enter your country

Request

Cancel your order

Let us know why you'd like to cancel.

Reason for cancellation *

Please enter a reason

Anything else we should know? (optional)

Change your delivery address

Enter the new address you'd like us to ship to.

New delivery address *

Please enter the new address

What has changed? *

Please describe what changed

Anything else? (optional)

Change your item or variant

Tell us what you'd like to swap and why.

Want to upgrade or add accessories? Cancel and reorder instead. This form is for colour swaps and same-price variants only.

Current item / variant *

Loading products…

Please select the current item

New item / variant *

Loading products…

Please select the new item

Reason for change *

Please enter a reason

Anything else? (optional)

Review your submission

提交前请花点时间核对您的详细信息。

I confirm the information above is accurate and I agree to Teevolution's Refund Policy and Shipping Policy.

A confirmation will be sent to your email.

我们收到了——谢谢！

Your reference

TVO-000000-#0000

我们争取在 3 个工作日内回复。您提交内容的摘要已发送到您的收件箱以供参考。

需要补充内容？请回复该电子邮件，而不要提交新工单，因为重复的工单会被推到队列的末尾。

Full FAQ ↗

通知：

我们随时乐意效劳

支持

有什么可以帮您的？

同步您的设备

TEEVOLINK

快速查找答案

还需要帮助吗？