退款政策

1. Eligibility for Returns

We stand behind the quality of our products. Returns are accepted only under the following circumstances:
  • Verified product defects or quality issues that cannot be resolved
  • Incorrect product version or layout received
  • Manufacturing defects covered under the applicable warranty
Important Notice:
  • We do not accept returns for non–quality-related reasons.
  • Returns requested due solely to personal preference or subjective assessment, where the product is functioning as intended and conforms to the product description, are not accepted. This includes dissatisfaction related to comfort, grip, appearance, size, or personal performance expectations, provided no defect or non-conformity is present.
  • Unauthorized returns will not be eligible for a refund or replacement.

2. Consumable Products

Certain items are classified as consumables (such as mouse skates, grip tape, and similar accessories).

To maintain hygiene and quality standards, consumable products are final sale and cannot be returned once the packaging has been opened, regardless of reason.

3. How to Request a Return

For Quality-Related Issues
  1. Email support@teevolution.com with a description of the issue.
  2. Our team will troubleshoot with you to confirm the problem.
  3. If a return is necessary, we will authorize the return and arrange a replacement.
For Incorrect Product Version / Layout Received

Within 7 days of delivery, email support@teevolution.com with:

  • Photos of the item received
  • A note displaying your tracking number written on paper
  • Your order information

4. Return Shipping

For authorized returns, we will provide the address of our nearest warehouse.

Return shipping is the customer’s responsibility in the following cases:

  • Order cancellation after shipment
  • Return requests not related to product quality
  • Incorrect shipping address provided at checkout

5. Refund & Replacement Process

  • Refunds and replacements are processed after the returned item is received and inspected.
  • Standard processing time: up to 7 business days.
  • Refunds are issued to the original payment method.
  • Bank processing timelines vary (typically 3–10 business days).
Missing Refunds

If you have not received your refund:

  1. Check your bank or credit card statement
  2. Contact your payment provider
  3. If issues persist, email support@teevolution.com

6. Important Return Requirements

To qualify for a refund or replacement, the product must be returned with:

  • All original packaging
  • All included accessories

We reserve the right to refuse refunds for:

  • Items damaged due to improper use
  • Products not returned in original condition
  • Any return submitted without prior authorization

Missing Items & Unboxing Video Requirement

If you believe an item is missing from your order, an unboxing video is required for verification.

The unboxing video must:

  • Clearly show the package unopened
  • Capture the full unboxing process from start to finish
  • Clearly display all contents received

This video is necessary for us to verify missing-item claims. Without an unboxing video, we are unable to confirm the issue, and the claim will not be eligible for compensation, replacement, or refund.

We strongly recommend recording an unboxing video when opening your package to ensure a smooth resolution in the rare case of missing items.

7. Support & Response Times

For any issues including technical, shipping, or general inquiries, please allow up to 3×24 hours for our team to respond. We reply to emails in the order we receive them.

If you do not receive a reply within 3 days, feel free to tag us on Discord so we can help escalate your case.