物流政策

Where We Ship

We currently ship to the following countries

Asia: Bahrain, Brunei, India, Israel, Japan, Jordan, Kuwait, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates (UAE), Vietnam

Oceania: Australia, New Zealand

North America: Canada, Mexico, United States

South America: Chile, Colombia, Peru

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye, Ukraine, United Kingdom

Africa: South Africa

Don’t see your country listed?

For countries not listed above, we recommend checking your local market for Teevolution importers. You can find our authorized local retailers on our Where to Buy page. 

If you still have questions, feel free to reach out to us at support@teevolution.com. We’re always exploring new shipping options and will do our best to advise if delivery is possible.

Shipping Options

We currently partner with Yanwen Express for international logistics. Final delivery is handled by local carriers (e.g., USPS, FedEx). More shipping options will be added in the future.

Shipping Times

Delivery estimates are shown in business days and exclude customs clearance delays. Actual delivery times may vary depending on destination and local courier conditions.

  • Asia

    4–9 business days: Japan, Vietnam

    5–11 business days: Thailand

    7–14 business days: Singapore, South Korea

    11–15 business days: Malaysia, Philippines, India

    8–16 business days: United Arab Emirates (UAE), Israel, Saudi Arabia, Kuwait

    8–13 business days: Bahrain

    10–16 business days: Brunei, Qatar, Jordan

  • Oceania

    8–17 business days: Australia, New Zealand

  • North America

    8–15 business days: United States

    10–15 business days: Canada

    15–32 business days: Mexico

  • South America

    12–20 business days: Chile

    15–32 business days: Colombia

    20–40 business days: Peru

  • Europe

    5–13 business days: United Kingdom, Germany

    7–12 business days: Spain, Poland

    8–13 business days: France, Portugal

    9–11 business days: Austria

    10–12 business days: Italy, Netherlands, Belgium, Luxembourg, Switzerland

    7–16 business days: Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Norway, Romania, Serbia, Slovakia, Slovenia, Sweden, Türkiye, Ukraine.

  • Africa

    15–32 business days: South Africa

Please note:

Shipping times are estimates only. Delays may occur due to customs inspections, public holidays, weather conditions, or local courier operations.

Order Processing & Handling

  • Orders are processed within 2–4 business days after payment has been confirmed.

  • During special circumstances that may affect fulfillment or delivery timelines, please refer to our official Discord or Twitter announcements for the most up-to-date information on potential shipping delays.

Order Cancellations

  • Order cancellations must be requested within 12 hours of purchase and are only possible before the order has been shipped.

  • To request a cancellation, please email support@teevolution.com with the subject line:
    Order Cancellation-#YourOrderNumber

  • If the order has already been shipped, cancellation is no longer possible and any returns will be the customer's responsibility.

Shipping Costs

Shipping fees are calculated automatically at checkout based on item weight and dimensions.

Shipping Restrictions

We do not ship to:

  • PO Boxes, APO/DPO addresses, or Amazon FBA warehouses.

  • Forwarding addresses or remote islands.

Customer Responsibilities

To ensure smooth delivery:

  1. Provide accurate details (full legal name, address, and contact information). Incorrect information may result in return fees.

  2. Monitor tracking and respond to customs requests (e.g., taxes) within 48 hours to avoid surcharges.

  3. Contact us immediately at support@teevolution.com for assistance with stuck shipments.

Note: Reshipping due to customer-provided errors may incur additional fees.